I’m an interaction designer, creating with purpose.
I use design to transform the public sector and help government function for its citizens.
Designing to Transform the Public Sector
I design to empower others, unleashing each person’s creativity to solve societal problems.
Over the past 8 years I’ve deliberately chosen roles which span research, education, and public policy design. I have:
Designed a theatrical production for a municipal water district
Implemented design-thinking strategies for governmental departments
Conducted research at the intersection of public health and the environment
8+ years of innovation experience in the public sector
How can a city-run bookstore provide value to its library system?
Yes, the City of Austin owns a bookstore. Recycled Reads is a much beloved store providing inexpensive books. City administration did not perceive the store’s value. My team’s provided Recycled Reads, and Austin Public Library with design insights to communicate value to stakeholders.
How can an established coffee system implement delivery functionality?
I developed a strategy for how Nespresso could integrate Amazon Prime delivery while continuing their sustainability practices. Using concept maps, customer journeys, storyboards, and vignettes, I created a guide for Nespresso employees to roll out Amazon Prime integration to customers.
How can elementary students influence adults’ water use?
Texas is no stranger to droughts. After a severe 2014 drought, The North Texas Municipal District (NTMWD) needed a new method to communicate water conservation to its rapidly growing customer base. Using a youth-centered theory of change model, I determined youth could spark water conversations among adults at home.